This position provides general overall IT support to all end users across the organization, globally. This IT support includes any support associated with software, hardware, licensing and deployment, projects, configuration and software upgrades of the current PC installed base, performance monitoring, troubleshooting and general user support. The IT Support Analyst is responsible for proving first and second tier problem resolution to end users, tracking and logging all incidents and service requests in the Servicedesk software, and assisting and supporting Icicle IT projects. Preparing system service documentation is also required, troubleshooting hardware issues in Windows environments and keeping track of IT supplies and equipment. Qualified candidates must be flexible, willing and able to take initiative, work independently as well as part of a collaborative IT department, and able to interact with a diverse group of end users. This position reports to the IT Service Desk Manager and is exempt from overtime.
This position is based in the Seattle, Washington office and will require prompt and reliable attendance into the office during core business hours as face time in the office is a key company value. During certain times of the year, this position will also require extended hours (mornings, evenings, occasional weekends, holidays, etc.) to meet business needs.